Complaint Form
Make a Complaint
Justice begins when concerns are properly raised. MORAJ SL is here to listen, guide, and act lawfully where possible.
We are committed to promoting religious justice, protecting rights, and supporting individuals and communities facing unfair treatment, abuse, discrimination, and related concerns.
Introduction
At MORAJ SL (Muslim Organisation for Rights, Advocacy & Justice), we are committed to promoting religious justice, protecting rights, and supporting individuals and communities facing unfair treatment, abuse, discrimination, and related concerns.
Our Complaint Form provides a professional and structured way for members of the public to bring matters to our attention for review, legal support, guidance, advocacy support, referral, or other lawful intervention where appropriate.
We encourage honesty, clarity, and respectful communication when submitting complaints.
Please Read All Sections
Modes of Complaint Filing
We have made it easy for people to reach us through multiple channels:
1. Online Complaint Form
Fastest & Easiest
Submit your complaint online from anywhere using our secure complaint form. This is the recommended method for faster processing and proper record keeping.
2. Physical Complaint Form
Individuals may visit our office and complete a physical complaint form free of charge.
40 Siaka Stevens Street, Freetown
+23278018863
3. Phone Call / WhatsApp
For individuals outside Freetown, those with limited internet access, literacy challenges, emergencies, or other difficulties, complaints may begin through phone call or WhatsApp support. Our team may later request additional written details where necessary and help with filling out the form.
Call/WhatsApp: +232 78 018 863/+232 77 617278/+232 31 222 844
Who Should Fill This Form
This form may be completed by different categories of persons, including:
1. Filing for Myself
Direct Victim / Affected Person
Use this option if you are personally affected by the issue, injustice, discrimination, abuse, denial of rights, or other complaint.
2. Filing for Someone Else
Family member, child, spouse, friend, vulnerable person.
Use this option if you are reporting on behalf of A family member, child or vulnerable person, a spouse, friend, community member, or someone unable to submit personally
3. Organisation / Community Submission
Use this option if filing on behalf of a Mosque, School, Community group, Association, Institution, etc
Types of Complaints MORAJ SL Prioritises
While each matter is reviewed individually, MORAJ particularly prioritises the following:
Cost Involved
Complaints submitted, once accepted, will be handled FREE of charge for you.
MORAJ SL is a non-profit organisation, and it relies heavily on its members for support, including general donations.
Some matters may depend on the financial capacity of the organisation and could involve unavoidable costs. Where any cost may arise, the complainant will be informed clearly in advance.
What Happens After You Submit a Complaint
Our standard complaint handling process generally follows these steps:
Submission Received
Your complaint is received through online form, physical form, phone, or WhatsApp with support from our staff.
Registration & Reference Number
The matter may be logged into our system and assigned a case/reference number.
Preliminary Review
Our team reviews: Nature of complaint, Urgency level, Available evidence, Whether it falls within MORAJ mandate, Risk / safeguarding concerns
Contact / Clarification
We may contact you for more information, documents, witness details, clarification of facts
Decision on Next Action
Depending on the matter, MORAJ may offer legal/advocacy support, provide guidance, refer to lawyers, refer to police / authorities, recommend mediation, escalate to partners, decline if outside mandate.
Follow-Up
Where accepted, the matter may be monitored and followed up appropriately.
Closure
Once concluded, resolved, referred, or exhausted, the matter may be formally closed.
Important Notice
Submitting a complaint does not automatically guarantee legal representation or a specific outcome.
All matters are subject to internal review, merit, urgency, available resources, and organisational policies.
False or malicious complaints may be rejected.
Need Immediate Help
If your matter involves immediate danger, violence, medical emergency, or serious criminal threat, please contact police or emergency services first.
Ready to submit your complaint? Click the secure button below.
➜ Complaint Form